For enquiries please call (0116) 299 0909

Delivery & Returns

Delivery Charges

If we need to send you more than one package, you only pay once per order.
Postage and packaging costs apply as follows:

Up to £29.99   £3.45
£30 – £59.99   £4.45
£60 – £99.99   £5.45
£100 and over   FREE

Within Europe   £14.95
Rest of the World   £24.95

Postage is FREE on all UK orders over £100. We send all our packages by either 1st Class Post, Recorded Parcel Post or Parcelforce, dependant on the weight and value of the order. We can deliver to your home address or any other address you specify e.g. your office or a neighbour who is at home during the day. You will normally receive your goods within 10 working days.


We recognise the importance of security when ordering online. Our payments are processed securely using SagePay’s Direct facility. This encrypts all your personal information and credit card details into bits of code that are then securely transmitted over the Internet.

Payment process

We accept Visa, MasterCard, Maestro and Paypal, and take payment when you place your order.

Returns Policy

Our aim is total customer satisfaction. If you are not completely satisfied with your purchase, we will exchange or refund any purchase. Please return it to us immediately. We will refund or exchange any item, subject to its return, unworn and in its original condition and packaging. Please remember to obtain proof of postage from your post office, since we cannot be held responsible for goods lost in transit. This does not affect your statutory rights as a consumer.

Like for Like, we’re always cheaper

Find the same product available through another High Street retailer within 7 days of your purchase, and after verification, we will refund the difference. This price promise is only applicable and available at our High Street stores. Products purchased online will not be accepted as a comparison.

Parent Company is part of Newplan Solutions Limited.

Our registered address is c/o BDO, Pannel House, 159 Charles Street, Leicester, LE1 1LD
We are registered with Companies House, Registration Number 8971704

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